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April 9, 2017 - No Comments!

Helping Others Drives Success

We launched our second HRoundtable this past week with the help of my long-time friend and wonderful consultant, business owner Sonya Kemp. Sonya believes in the notion that giving to others and allowing a group to learn from each other strengthens the outcome for everyone.  Adam Grant talks about this in his giving book, "Give and Take."  We have eight wonderful managers in this group from premier companies and they are already demonstrating their passion to give to each other and learn.

They are energized to be sitting at the table with their peers from other companies and industries.  The range of perspectives is broad and fascinating.  They will meet quarterly to focus on forward looking ideas in order to build their influence as new managers and strengthen their strategic points of view. hroundtable logo 3blue

The idea of a peer learning group is not new.  We have seen many models like this across the executive suite and beyond into other functional areas.  What is exciting about this group and our HRoundtable in general is that we build the notion of giving from the start and it becomes the norm for the group.  People carry it forward in their interactions and ultimately this improves the process and how they contribute overall.  The bar is raised on who fits in the group and how they will build enriched networks and collaborate too.

It dawned on me that the HRoundtable that Sonya is now leading is embracing the four attributes that contribute to being a giver.  As Adam Grant writes about this in his book he states that "givers rise to the top."  The have a unique approach that includes; networking, collaborating, evaluating and influencing.  Adam also explores  how givers, takers and matchers build networks.  It is quite different.  The taker might be described as a self promoter or self absorbed. The giver looks at the world in abundance terms and in generosity.  Givers gain.  Thank you Sonya for being a part of this newly formed group and giving your generous spirit and experiences to this team.

March 2, 2017 - No Comments!

SBCo March Newsletter – Future Leaders

Great leaders often go through a process of figuring out who they are and what they want to achieve for themselves, their people and their customers. We spoke with Tammy Heermann, SVP in Leadership Transformation for Lee Hecht Harrison around the world. She shared her process of self-discovery and her work to help other leaders discover their path to navigate this high stakes business environment.

Sherry Benjamins: Tell us about your personal leadership journey?

Tammy Heermann: It started when I built the learning and development function from the ground up at a global software company. I started thinking about what goes into creating a strategic, people-centered plan. Then I had the opportunity to build a leadership development practice at a consulting company. During this time I was able to live my own journey as I taught others how to live theirs. Through 360 feedback research, I learned that women were perceived as less strategic then men. I saw it in my own 360 data. It required me to reflect and then shift my mindset and behaviors which resulted in successful promotions over the years.

SB: What did you do differently to make those promotions happen?

TH: I pushed my comfort level to delegate more to create the space for me to work “on” the business, not just “in” the business. I started to show up in meetings differently in how I communicated. I found better results when asking questions in a way that showed my thought process. I also learned how to speak with a point of view that was informed, assertive and confident. It was a very different way of just giving an opinion. I also dramatically shifted how I spent my time. I was better at what I said “yes” and “no” to. And finally, I started building valuable relationships. Leadership is about relationships and we shouldn’t feel guilty about doing coffees and lunches to build important relationships around, within, and outside of the business.

SB: What holds women back from self-awareness and making this shift?

TH: The biggest barrier is making the mental shift ourselves. A leader has to be courageous and be just as dedicated to their own personal leadership as they are to their teams and their customers. We are no good to others, if we aren’t good to ourselves. You can’t please everyone. You have to be OK that people may get angry or disagree with you. You have to let go of perfection and taking everything on yourself at work and at home. That’s the biggest shift that has to happen first.

SB: What has changed to make the advancement of women a front-and-center topic in businesses today?

TH: There are three things converging at this point in time. First, from an organizational standpoint, there have always been sectors that are proactive in advancing women such as tech, consulting and financial services. But there are many others that are being driven by grassroots efforts – speaking in town halls and challenging their leadership teams to create change. Customers too are challenging their suppliers to achieve diversity goals if they want to get or keep the business. Secondly, there’s political factors. There are news stories of gender reform: female leaders are being elected and women around the world are demanding change. Lastly, there are societal influences. For instance, for the Super Bowl, GoDaddy had new ads celebrating women in computing, which was very different from their earlier content. Society is expecting to see change. Everything is converging and it gives me hope.

SB: How can we accelerate progress? What can I do to start things with some teeth to it!

TH: If you want to have some teeth to your initiatives you have to treat this as a cultural shift in the organization. It’s common for companies to create networking events or implement policies just to check the box. These things don’t have a true impact because they don’t create real opportunities that women need to advance. You have to create a culture of accountability towards a diverse and inclusive workforce. Leading companies expect their leaders to be accountable for developing talent at all levels because it is just as important to the future of the company as it is meeting sales and financial goals. All the development programs and flex policies mean nothing if women hit conscious or unconscious barriers that are engrained in the culture.

SB: Looking back, do women want something different now than they did 10 years ago?

TH: I’m not sure that the wants of women have changed. I think it’s just more acceptable to push, to protest, to vote with your feet. Women in every generation have desired financial and educational freedom, fair treatment and equal opportunity for advancement. Today we are talking about it more, fighting for it more, and making different decisions about where we choose to work.

SB: Is there a reinvention of how we develop future leaders?

TH: There’s a big movement right now in how Millennials are pushing the way we work differently; work-life flexibility, choosing to work at organizations where they feel connected to a cause, or finding a culture that values feedback is high on their list. Millennials have gotten negative press for being demanding, but I think that other generations needed the same things too. It’s not that we have to do anything different; it’s that we have to do what we said we were going to do all along. Build accountability for giving feedback. Provide development opportunities and transfer knowledge. None of this is new. Today’s successful companies are modeling talent practices that should have been in place all along and now the rest of us are trying to catch up.

SB: Are there examples of earlier stage companies taking development seriously?

TH: I’m seeing it happen in pockets, but not nearly enough. Talent is a long game and when companies are in start-up mode, people investments are about getting the right technical talent to get the business off the ground and keep it afloat. It’s when they reach a size of around 100-200 that they realize that they need structure and great people leaders, which often the tech experts and entrepreneurs aren’t always great at. Early stage companies that “get it” understand that a longer term view is needed from the beginning, not just about the business plan, but the people that need to be brought in, developed and retained for growth. They are always asking, how can we make sure that great people see they have a future here?

February 6, 2017 - No Comments!

SBC February Newsletter: Learning from an Entrepreneur & Millennial Mindset

Ryan SBC FebruaryThis month, our creative director, Erik Benjamins, sat down with one of his close friends, Ryan Sheffer. Ryan is a Millennial entrepreneur and co-founder of Zero Slant, an AI-driven news agency that creates automated content from social media. His path from filmmaker and editor to programmer and entrepreneur is inspiring and representative of changes we see in the future of work. He’s crafted a unique path that’s been driven by asking ambitious questions about the future of our relationship to technology and the media. His highly successful blog has been a resource for other young entrepreneurs in the industry and beyond.

Erik Benjamins: How did you choose the path of entrepreneurship?

Ryan Sheffer: Up until I was applying for college, I thought that “becoming a business person” was the thing you did as a career. I didn’t know that becoming a filmmaker—or doing your own thing—could be a job. In my head, it seemed like something that others did. When I started to get into the technology industry about ten years later to start my own company, I didn’t know what venture capital was. I didn’t use the word entrepreneur to describe myself. I was just an editor doing my own thing. I had this inherent desire for freedom, but didn’t have a clear cut way to define it. I realized that the key to choosing a path was understanding that it’s there. We often define our ceiling because it’s what we’ve seen, what we know.

EB: When was that moment for you? When you shifted from working in the film industry to the tech industry?

RS: It was a process. I was always brought into the film industry as the tech person that you’d call when something was technically difficult. Around that same time, I made a New Year’s resolution to teach myself how to code. It made sense given my interest in the tech side of the film industry. A few months later I sat down with some coders and showed them what I built after dedicating a month to learning this new language and they thought it was pretty good. I walked away from that meeting thinking that this may be something I could do. It was a shift in perspective.

EB: Tell us about your interests in an open source education?

RS: Before teaching myself how to code, I taught myself how to use a camera. My desire to continually learn has objectively fueled my career path. When I first went out and tried to start a company, I felt like no one wanted to share the simple things. Everything I found online were either stories of great success or massive failures. There wasn’t any “brass tacks” information like what to do when hiring a lawyer. No one thinks these are interesting things to share, but it was all I wanted to know. I started a video series called 12 Months to share these brass tacks kinds of things I was learning as I was starting my own tech company. It didn’t do very well, but I did get a lot of emails from people thanking me for being open and honest about all the non-sexy stuff I had to go through.

My blog has been the most successful thing I’ve done in my career. It now gets hundreds of thousands of reads per year. My outlets for sharing these process, successes and failures have a lot to do with sharing outward, but also forcing myself to verbalize my process. It lets me understand and follow through on it.

EB: What have you learned about your professional trajectory thus far?

RS: I need to be building something ambitious. Success isn’t going to happen instantly so I want to build something that will light me up as I struggle through it. Setting ambitious goals lets me work as my best self. The most important thing for me is to pursue my own excitement about learning and discovering, pushing myself to be better and better.

EB: How do you see and engage with risk in your work?

RS:  I don’t see risk the way others might. With my first foray into the tech industry, I invested a lot of my own money I had been making as a filmmaker into a company that I eventually ended up shutting down. But I viewed that decision as an education. I could have spent the same amount of money for a masters or PhD, but I’d rather invest in this style of learning. That being said, I’m starting a family now and need to work in a more responsible way. Risk is important, but I also need to set hard deadlines. For example, I’m in the process of fundraising right now and if I don’t raise the amount I need, I’ll have to put the company on hold and find a job.

EB: What advice do you have for someone struggling with their identity as a worker, or someone interested in taking the non-obvious work path?

RS: If you find yourself working at a job and you feel like they can’t give you enough work to do and you have six other side projects going, you’re not an employee. You can either choose to refocus your energy towards being an employee or you can accept that this seems like the energy of someone who wants to start their own thing.

EB: How can upper management engage with entrepreneurial minded talent?

RS: I had an employee like this and my method was to put that person in charge of their own department. I gave them as much autonomy as I could without sacrificing the clarity of vision for the company. Once you identity someone with an entrepreneurial spirit you need to incentivize them with responsibility and autonomy. My experience in the film industry helped with this. The director is the dictator, but he or she surrounds themselves with department heads like lighting, costume, etc., that make large decisions without the director’s constant oversight. When it comes to managing Millennials, it’s about working with people who have a ton of passion and have a desire to have an ownership in what they do.

EB: Is this an experience that for you is generationally specific? 

RS: I don’t like using the phrase the “Millennial attitude”, but there is definitely an element of Millennials not wanting to hear you tell them your business. The counterpoint of empowering Millennials is that they may feel deserving of autonomy, but are unable to provide the output. The “Millennial attitude” lends itself to a side effect in which the second you micromanage, they are upset. It’s an attitude of “we do it differently and you don’t understand”. It may also have to do with the fact that jobs and work is shifting. For example, I don’t have folders and I don’t have an office. My whole company works remotely. There’s an element of needing to find people that work more comfortably in that environment, to be go getters and get stuff done. I think we’ll see a trend of a company having it’s separate sections run like individual companies.

EB: Lastly, who has been your influence or inspiration?

RS: My grandfather for always wanting to learn and my father for being the most dedicated family man I know.

Final Thoughts...

It never hurts to reflect on the powers, complexities, and new styles of the Millennial mentality as we continue flying into this new year.  It speaks to the changing nature of work and our ability to balance existing structures with entirely new ones so we can do our best work.

January 21, 2017 - No Comments!

Changing the Conversation – Women can Do it all not have it all

I read today that Brenda Barnes, former CEO of Sara Lee Corporation and also 22 years at Pepsi, passed away at too young an age.  In 1997, she had the courage to make personal choices that many did not understand at the time and created quite a stir for "resigning corporate America" to spend time with her children and focus on family. It prompted a discussion about whether women can have it all - family and career.

I am hopeful that we are shifting from the "have it all" conversation to "doing it all."  Listening to her daughter on NPR this morning made me think about the doing it all with the support of enlightened leaders and CEO's that get it.  This happens to be a month of hearing from women, men and diverse populations that they care about issues that impact them and this community.

Women need to work and want to do good work as well as care for their family.  Why aren't more companies who say they care about bringing women into their organizations and developing them, stepping up to policies that support them? I know a lot of good things are happening and I plan to ask more about what they are and write about it.

Two observations here:

First, I respect and admire our team here at S. Benjamins & Co.  We are fortunate to have amazing women who have designed blended life styles with family as priority and work (that we are proud of) that is meaningful and making lives better.  They inspire me and they deliver incredible quality work in a flexible yet highly accountable environment.

Second, I had the opportunity to meet the new head of HR, Legal and Finance at Patagonia two weeks ago.  They embrace family in a way I have just not seen and it was incredibly refreshing.  From the day care center to the kitchen in the morning filled with parents and kids before kicking off the day and learning of their family supporting policies, and commitment to the environment, inspired me beyond words.  I learned that 100% of their new mothers return to work because they are supported in such unique ways to be successful.  They believe in family in their words and actions.  A great outcome is their  tremendous passion for their work, succession and loyalty.  They take work life culture to a new level and their commitment to make the world better is serious.

If we want women and men to put family front and center (as I imagine you would want for yourself)  then our practices must change.  What is one step you can take to express your thoughts on this and start a new conversation with senior leaders and listen to what your workers value?

November 8, 2016 - No Comments!

SBC October Newsletter: The powers of running a cause-driven business

Roof god

Recently I had the good fortune to meet Charles Antis, founder and CEO of Antis Roofing through our shared work supporting the nonprofit, OneOC, that helps organizations enrich their missions with instituting giving and volunteering efforts. Charles is a role model for all of us. He has artfully blended giving back to the community with his business's purpose.

Sherry Benjamins: What do you attribute to your company’s success?

Charles Antis: I have to start with the people. You can’t carry on or achieve much of anything without an amazing team. Before we understood how to leverage marketing or social responsibility as a means to get more work, we were always extremely customer focused. If one person in the room is unhappy, I’m going to do anything I can to fix that relationship. This belief led to an extremely high expectation for customer care. Our first level of success started there and allowed us to grow.

SB: Can you tell us more about customer care?

CA: The customer needs to be right. It doesn’t matter why they’re upset because in their dissatisfaction is a kernel of absolute truth on where we can do something better. In our company, we always air on the side of generosity towards the customer.

SB: Part of your success has been social corporate responsibility. When did that start?

CA: In the company’s first year, I received a call from a lady with a leak problem. I went to check it out and as she opened the door, I was overwhelmed by the smell of mildew. Her daughter grabbed my hand to show me the house and in her room was a mattresses with moldy bedding. I went home and organized a relief party to immediately fix the problem. We didn’t start with a policy to fix situations like this, but they happened again and again. We never let anyone have a leaky room just because they didn’t have the money for it. We can’t be good at what we do unless we’re willing to help people in need.

In 2008, Sharon Ellis, the CEO of Habitat for Humanity, OC asked if we would donate a roof to a development and we’ve donated every year since. We quickly realized that we were making an impact and it was exciting! When we talk about it inside our culture, our people see it happening and want to be a part of it.

SB: Are your employees onto this mission of giving?

CA: We have about eighty employees and for our industry, it’s a pretty young workforce. In the office, we’re about half millennials and out in the field, we’re a bit older. We embrace newer voices and perspectives and have a common response when thinking about social responsibility. We also embrace a changing workplace. I know that we have to adjust to a changing culture and we are all listening to create a more flexible workplace. Our employees want to give back. Even the baby boomers, who at first don’t want to talk about these issues as much, get really excited about the conversation and join in.  We’ve gotten a lot of recognition for being philanthropic and it’s important for me that this recognition is directed towards the employees.

Antis roofing team

SB: What do you think gets in the way of an entrepreneur building a “cause” culture with a commitment like this?

CA:  Small business owners have to scrape by to survive. I understand how difficult it is to take that hard earned money and donate it without seeing a clear bottom line of investment. We always share anecdotal stories about the benefits, but we haven’t seen a clear algorithm yet to support this decision. But only by doing shows others a way to understand and follow. It’s hard to shed the biases of our past, but with the shifting climate right now, everyone is re-thinking strategy and culture. I don’t see myself as a pioneer, I’m just quick on transitions.

SB: Can you share more about your mascot and visual graphic of the Roof God?

CA: I grade myself by how well I sleep at night. We serve up to half a million homes so when it rains, I understand how our customers worry about their castle being in danger. In 2008, I started to think about how I could tell this story with images. We went to an artist specializing in comics to create the Roof God as a way to encapsulate this feeling of being able to relax, knowing that your roof is being taken care of.

SB: What have you personally learned on this path as CEO?

CA: I’m trying to create value. If the value isn’t coming to me or my employee’s wallets that doesn’t necessarily mean that it’s not good value. I could be putting money into securities, but instead I give it back to the community. This is where I differ from a lot of small businesses. If I put an extra half million in the bank to accrue interest, that’s great. But if I take that same half million and put it out into the community, it will create an exponential ripple effect that will find its way back to me and my stakeholders. I haven’t figured out how to show it on paper—yet—but I believe that the return is ten times more than keeping the money in the bank. Once you understand that it’s OK to give away more than think you can, I think it’s the safest and most secure path to creating success.

SB: What do you recommend for the new entrepreneur interested in trying this strategy out?

CA: Don’t wait. Build giving into the model. Be generous. The Toms model stands out. You’ll have a difficult time competing in the market if an intention like this doesn’t ring with authenticity. It’s a tougher economy with slimmer margins, I get it. But try it! Make it a living breathing part of your everyday and you will notice the difference.

SB: How does your new President share your values?

CA: Our new President, Karen Inman comes into work every day with the same, likeminded passion and enthusiasm. She believes in what we do and loves it. She wouldn’t be at a roofing company if we didn’t have a cause built into our brand. We get the Google people because our brand is visible and powerful. We make decisions that reflect family values and our recruiting has gone up to a level that I never knew could exist!

Charlie Antis and Karen

Final Thoughts...

How can businesses today create and value the space, time, and culture to give back to their community, to be driven and inspired by a cause?

November 1, 2016 - No Comments!

Talent Talk Episode 5!

On this episode of Talent Talk we focused on "The Future of Managing -Those Darn Millennials" . We sat down with two Millennials to find out what leadership traits the admire about leaders today and what traits they plan to bring to the table as leaders of the future!

Published by: Corey Kachigan in Podcast
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September 17, 2016 - No Comments!

Get Over it – New Workforce “Rules”

Are we over it yet?  Half of the workers in  your organizations will be under 30 and by 2025, everyone under 25 will be a digital native.  They grew up with all things tech. Innovation inside our companies will come from the digital natives.  So, why are we hanging on to old structures and ways of thinking about work?  Do we have leaders who just don't see this coming or chose to stick to models they grew up in?

It was great to see an LA Business Journal article last week about nontraditional work in LA.  There is an astounding number of workers who are self employed and data shows it is one in five or upward of one million people in this county.  They work in non-traditional jobs and are part of the underground cash economy.  They rule and love the entrepreneurial life.

There is a concentration in entertainment and creative however, this trend is spilling over into other sectors.  We are about 50% higher with number of self employed compared to other states in the country.   We are on a "fast - forward" when it comes to contingent workers, says, Manuel Pastor, professor of sociology and American studies at USC.

Remember our story about the creative economy that Otis College of Art and Design created?  Their 2015 report spoke about 166,000 non-employee arrangements and now we see that number increasing rapidly.   The government agencies will eventually have to deal with this new reality. It is not going away anytime soon.

Great talent is all over this -they don't need the structures of legacy systems.  They want to work in collaborative networks where skills matter.  Our clients are willing to pay for the skills they need, however, they are still hanging on to old models.  Now, we just need our Hiring Managers to get over it and think more about work, the plan to get things done, how to use technology and ensure that everyone understands the respected cultures in their network.  I know that is not easy.

What are the skills that will allow us to let go of controls that used to work but don't now?

  • Empathy - what do you want for the future and ask your workers what they value.
  • Anticipate Future - get the big picture and translate that into quarterly deliverables and ideal resources with options.
  • Match Maker - willing to look at the match up of resource and need in a variety of scenarios and factor in the cost of speedy or slow solution.
  • Piloting ideas - be okay with trying out an idea or new work arrangement. Tell others you are testing out feasibility and criteria for success.

Let's open up the conversations so that we can get over it and move forward.

June 30, 2016 - No Comments!

SBCo June Newsletter – Culture Talk

Culture Talk with Ron Schrader & Jennifer Pietrzak

This month we sat down with the dynamic culture-savvy duo of Ron Schrader and Jennifer Pietrzak Carlson. Ron and Jennifer have their own respected firms and clients, but have also collaborated often over the past nine years.  We have had the pleasure of working with them also and were so pleased to catch up and hear what they're up to.

Working together, Ron and Jennifer have built a reputation for helping organizations realize the business benefits that come with having a healthy, active and evolving company culture.

What is it about the work that you do that gives you the most positive energy?

J: We’re both really energized when we get to work with organizations going through transformation. It could be implementing a new system, a merger, a sudden growth, or a business realignment.

R: Yeah! These are the very situations where culture is a major contributor to the success of the endeavor.

Why does it give you energy?

J: I love when an organization thinks about culture as a living and breathing thing, not something you create once and put on a shelf. They get it. They understand that what I do, and what they believe in, really matters. Helping organizations turn culture into a competitive advantage is to me, the “wow” factor.

R: I agree! The other element that excites us is having the creativity to do things that the client hasn’t tried before. Sometimes we get called in to help a client who is stuck—they don’t know what’s getting in their way of achieving a given business objective. We see that more and more clients discover that it is about their culture. The clients that are designing creative cultures understand that this ultimately moves them and their organization forward.

Do you have an example?

J: One client had acquired 4 separate lines of business, with different processes, values, cultures, etc. The objectiveJune Newsletter was to evolve into one organization with one set of values and a common culture throughout while still allowing for some individuality among the lines of business.  We developed a recipe book, not the expected way to communicate a major business initiative like this. So it had a surprise factor, and that made it interesting to read.  It also fit the situation well because just like food, to get real culture change you need to invoke all the senses. The recipe ingredients (core values, mission, vision, etc.) were the same, but each business line was able to customize the way those ingredients were folded into their business.

R: Organizations value a tailored solution.  Needs vary and what works somewhere may not work everywhere.  We agree that a custom designed solution is best. We’ve developed unconventional tools like comic strips to illustrate process, storybooks to share the vision, and homemade videos to generate grassroots excitement. We love figuring out how to craft something that is unexpected and novel, but also meaningful to our client’s audience.

Bringing up the idea that you’re using unconventional artifacts and visual elements to communicate culture… is this something new that we’re seeing in organizations today?

R: I don’t know if it’s new, but it’s not common from what I’ve seen. And that’s what makes this work exciting. It can inspire your own teams to think beyond what might have worked before. When a company says they’re really hip and innovative, but they communicate to their people through very formal, corporate-sounding memos, there’s a cultural disconnect. Paragraphs in an email aren’t the only way to get a message across.  We suggest helping your internal clients bridge the gap through the use of visuals, artifacts, language and other creative approaches.

What’s changing in the work that you’re doing today? 

J: Executives say, “Oh culture, we’ve done that”. But the reality is that as your organization lives, so does your culture. It needs to adapt. A lot of time people feel like they are being disingenuous to their history when they say they want to do something new with their culture. But your culture is like a sea nautilus. As the nautilus grows, it adds layers to its shell, but never discards the previous stages. In the same way, you can add to and adapt your culture while still preserving the best of who you are.

R: Your culture is being actively created every single day, either consciously or unconsciously.  People need to understand that when you take your eye off culture, it can go adrift really fast. And I think there’s a growing awareness that culture is not just a fluffy HR thing. There’s loads of research that shows that culture has a tangible impact on your bottom line and business success.

In the future, 50% of the work in companies will be done by project-based, contingent workers. How will cultures be built when we’re committed to projects or skills and not to the company?

R: There’s going to be more of an onus on having the culture defined and healthy so the project-based workers can come into something that already exists. It’s then easier to find people that align with your vision.

J: In those situations with 50% of your workers project-based it will be even more important to have clarity in all aspects of culture. “Here’s our expectations for behavior. Here’s how work gets done. Here’s how you’re rewarded and recognized.” That will expedite onboarding new people and getting the work done. It saves time and money too because you don’t have to figure out the culture as you go.

Closing Thoughts

Culture can propel your organization forward or hold it back. Every day the people in your organization live out your culture. They are either doing this consciously, resulting in behaviors and norms by design, or unconsciously (culture by default).  In order to get clear on this, talk to your line leaders and bring them together to ask, “What do we value and celebrate?  And, how might we get to understand  each other and our employees even better?”

 About Jennifer and Ron

Ron and Jen

The self-proclaimed odd couple of organizational development consulting, Jennifer and Ron (they sometimes humorously refer to themselves JennRon) have spent the last 9 years collaborating on culture engineering and change design work for companies large and small, established and start-up, formal and casual. They’re known for their energy, passion, and their unique design approach. And they like to draw pictures.

Jennifer Pietrzak

JPCarlson.com / jennifer@jpcarlson.com

Ron Schrader

ronschraderconsulting@gmail.com

June 17, 2016 - No Comments!

Talent Talk Episode 4!

Talent Talk Episode 4

This episode is focused on The Future of Leading – Is Bottom up Listening the Answer?

Employees are bringing new attitudes, ideas, values and expectations with them into the workplace. These are all getting passed up to managers, who are being forced to adapt in order to attract and retain top talent, and managers in turn are passing it up to the organization, and in some cases driving broad-based change across the entire company. So we wanted to find out, are we seeing a complete reversal from top-down to bottom-up? Are the demands of employees causing a shift in the way leaders lead and/or organizations operate?

To gather some perspective, we decided to reach out to an expert in the field of Organizational Health and a great friend of SBCo. As the President of Table Group Consulting, Jeff Gibson has responsibility for managing the global consulting organization as well as new business develop and all aspects of client service. Whether he’s working with a CEO and his/her leadership team, addressing hundreds of senior executives during a conference or simply counseling a client over the phone, Jeff brings his passion, enthusiasm and contagious optimism for organizational health to every client he touches. His clients span a broad spectrum of industries, including technology, financial services and health care. Beyond his work consulting, Jeff has been instrumental in the development and refinement of The Table Group’s original methodologies and subsequent books authored by Patrick Lencioni.

To Learn More About The Table Group Head to: http://www.tablegroup.com/ 

** Please note: Jeff's title was misstated in the podcast introduction. He is currently the President of Table Group Consulting. Our recording states that he is the Vice President of Consulting at Table Group. **

May 25, 2016 - No Comments!

May Newsletter 2016 – Healthy Leaders

I am grateful to have worked for a few “healthy leaders” early in my career; they seem tougher to find today. There are unprecedented challenges in leadership in this chaotic world. Bob Rosen, CEO advisor and founder of Healthy Companies International, knows from his extensive research and hands-on experience that healthy leaders pave the way to healthy companies.

Bob and his Chief Knowledge Officer, Kathie Ross, are joining us for our Great Starts Breakfast Series on June 1st in Southern California to share their perspectives and challenge our assumptions about what it means to be a great leader. I talked with them about their work.

 

SB: What led you to research healthy leaders?

Bob Rosen (2)Bob Rosen: I was trained as a psychologist and was originally interested in family dynamics. As I began working with families, I was struck that fathers were not showing up for sessions, and I became intrigued with the psychology of successful businessmen and entrepreneurs. That led to working with the business roundtable and watching how larger companies manage or mismanage their human capital. It became clear that leadership was an issue.

I was fortunate to interview Max DePree in the early part of my career and he was my first image of a healthy leader. I began to meet leaders who either cast light or cast darkness. I was interested in understanding this further. The McArthur foundation called and was interested in this subject as well. Since then, we’ve interviewed 500 CEOs of large companies to really get our arms around how great leaders build great companies.

Kathie Ross
SB: Kathie, what led you to the human capital business?

Kathie Ross: Like Bob, I started with a psychology degree. I joined corporate America and found it intriguing to observe the relationships we form and how those relationships impact our effectiveness. Some bring out the best in people, and others are the opposite. After a Masters in Human Resource Management and a PhD in Organizational Behavior and years of fascinating work in HR, Bob and I were drawn to work together because he is rooted in the psychology field and I bring 25 years of experience as an executive inside organizations working to understand behavior.

 

SB: What have you learned about yourself in this journey?

BR: In my 20’s when I got my PhD in Clinical Psychology, I learned a lot about the importance of personal intelligence. When I went into the business world, and started researching CEOs, I learned about the importance of business intelligence. In my 40’s, I spent time working globally and recognized the importance of cultural intelligence. I think leaders need to connect with and cultivate all three of those intelligences inside themselves.

We operate under a paradigm that what you do defines who you are. But the best leaders have operated from an alternative paradigm that says who you are as a human being drives what you do. I’ve grown into this alternative paradigm more each year and recognize that leadership is a deeply personal act; both for you psychologically and for how you touch other people.

 

SB: Why are the best CEO’s investing in self-reflection?

BR: The outside world is changing faster than ever and leaders must turn inside to be more grounded and more conscious in terms of who they are. It is the only way to operate in an environment that is more uncertain, more competitive, more transparent, and more global than ever before. Only five percent of our beliefs, feelings, actions and decisions are conscious. Incredibly, 95% of our mind’s activity is unconscious. Lack of self-awareness, then, is the greatest obstacle to strong leadership. Increasingly, CEO’s understand that if they fail to see the reality about themselves and their leadership, then they are less likely to be successful in building their organizations. Those operating with outdated mental models are simply under pressure to change.

KR: The work we have been doing with CEO’s most recently is in how they and their teams change. We know why the world is changing so quickly, and there are many opinions about what we need to do differently to deal with this, but it’s the how. How do we accelerate transformation? What are the personal and organizational accelerators and hijackers that move us forward or hold people back and undermine their success?

 

SB: How are younger professionals learning leadership?

KR: I think that is an issue. We are in a period of transition. We make a lot of generalizations about millennials that I don’t think are very accurate because I see a lot of variations. Many millennials have grown up with leaders early in their career with the traditional mindset, and so they are struggling with this as well. It is not easy just because they are younger.

BR: We see four or five generations in the workplace today. It is time to appreciate differences and yet recognize that human beings are fundamentally the same and they want to learn. Leaders at every level want to be in touch with their purpose, values, and passion. They want to contribute. So this means it starts with the leader seeing a bigger picture, and understanding how their leadership impacts others.

 

Conclusion

Leading is courageous work. Bob and Kathie see this as a time of choice for all of us. We can focus with intention on the healthy roots of leadership and be the person we are truly meant to be, or hope to get there someday.

You can learn more about Bob and Kathie and their leadership philosophy at our June 1st, 2016 Great Starts Breakfast event where they are presenting"GROUNDED: How Leaders Stay Rooted  in an Uncertain World" at the Center Club in Costa Mesa. Visit www.greatstartsbreakfast.com for more details.